Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 48 hours in advance.
Any cancellations with less than 48 hours of notice are subject to a cancelation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times I will be functioning in an “on call” status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.
When you schedule your appointment with me, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking.
For parties of three or more, please contact Jenise Squires, CEO, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates.
We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.
Prices and Services:
Prices and services are subject to change without notice. I will do my best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment.
Gift Card Policy:
Gift Certificates are available in any amount and may be purchased at the spa, by phone at 502.434.1301 or you may contact us below. Out of town? Too busy? No problem. We will mail your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift cards cannot be redeemed as cash. Gift Certificates must be mentioned when making your appointment.
Series of Treatments:
I am unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. I will, however, exchange them for other products or spa credit of equal value.
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, check or credit card. Parties of 3 or more a 20% gratuity will be added to the final bill.
I ask that you please arrive 10-15 minutes prior to your appointment time. I will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled reservation of other guest. Full price of services will apply, so please plan accordingly. Of course, beyond the check in policies, I invite all our guest receiving services to make full use of our relaxing environment here at the Louisville WOW Spa. Come early, stay late, bring book, relax and enjoy a cup of complimentary tea, water, soda in the welcoming room. Couples and spa parties are more than welcome to bring wine and I will provide the cups.
Please leave all jewelry and valuable item at home. Louisville WOW Spa is not responsible for lost or misplaced items.
Spa specials cannot be used in combination with any other offer, promotions or third-party gift cards.
It is my job to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of spa products for home use and find them to be defective, I will exchange any products within 3 days of purchase, provided a receipt is presented. Unfortunately, we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Louisville WOW Spa